Privacy policy

Who we are

Floss & Gloss Dental is run by ANS Dental Pty Ltd (ABN 75 169 034 137), 104 Beaudesert Rd, Moorooka QLD 4105. We follow the Australian Privacy Principles in the Privacy Act 1988. As a health service, that law applies to us whatever our size.

Questions about privacy go to our team: call 07 3162 8755, email [email protected], or write to us at the address above.

What we collect

When you're a patient, we collect what we need to look after your teeth safely: your name, date of birth and contact details; your medical history and medicines; your dental records, x-rays and photos; and your Medicare, health fund or DVA details if you claim.

Through this website, we only collect what you choose to send us. If you send an enquiry, we receive your name, contact details and message. Please don't include more health detail than you need to; we can talk about it when we call you back.

Online booking is run by Praktika, our booking provider. What you enter goes into their system so we can see your appointment. Praktika's own privacy statement explains how they handle it.

When you visit the site, we don't use analytics, advertising or tracking cookies. Our hosting provider, Cloudflare, handles technical details such as your IP address to deliver the site and protect it from attacks. Our reviews box loads our rating, and its lettering, from Word of Mouth, which receives the same kind of technical details when it does.

How we collect and keep it

Mostly straight from you: at your appointments, over the phone, and through forms you fill in. Sometimes from other people with your permission, such as another dentist, a specialist or your health fund.

We keep your records in Praktika, a cloud-based dental practice system. It is password-protected and only our team can use it. We keep records for as long as the law requires, then destroy them securely.

Why we use it

• to give you safe dental care, and to plan and explain your treatment
• to book appointments and send you reminders
• to claim from Medicare, your health fund or DVA for you
• to reply to enquiries you send us
• to meet our legal obligations

We don't sell your information, and we don't use it for advertising.

Who we share it with

Only the people who need it to look after you or pay for your care:

• other health professionals involved in your care, such as a specialist we refer you to, with your permission
• Medicare, your health fund or DVA, when we claim for you
• dental laboratories that make crowns, veneers or dentures for you, who get only what they need to make them
• companies that provide our software and IT, who must keep it confidential
• anyone the law requires us to tell

Information that goes overseas

This website is hosted by Cloudflare, which runs data centres around the world, so information sent through the website (including enquiries) can be processed outside Australia, including in the United States. Our patient records are kept in Praktika, on servers in Australia. Dr Archie writes her own notes after each appointment; we don't use AI note-taking.

Seeing or correcting your information

You can ask to see the information we hold about you, or ask us to correct it, by calling or emailing us. We'll respond within 30 days, and there's no charge for copies of your records. If we can't give you access, we'll tell you why in writing.

Complaints

If you're worried about how we've handled your information, please tell us first, using the contact details above. We'll look into it and reply within 30 days.

If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au or 1300 363 992.